For assistance ordering, please contact Partner Care. Email: partnercare@awana.org Call: (866) 292-6227 Regular Hours: Monday, Tuesday, Thursday, Friday: 8:30 AM – 4:30 PM CT Wednesday: 10:30 AM – 4:30 PM CT Extended Hours: July 27 – Oct. 2, 2026 Monday – Friday: 7:30 AM – 5:00 PM CT For complete order policies or questions, please visit Store.Awana.org/Policies or call (866) 292-6227. (Press #2 for Spanish.) Payment Options We accept electronic payment methods at the time an order is placed. This includes Visa, Mastercard, American Express, Discover-branded debit and credit cards or Electronic Funds Transfer (EFT). For most efficient ordering, place your order via our online store. If you need to call to place an order, please have your your account number (if you have one), as well as card information, expiration date, cardholder name and card CVV code ready when you order. Pricing & Availability Product prices are effective July 1, 2026. In an effort to provide our partners with the best in ministry solutions, while also responding to ever-fluid global supply chain and pricing realities, there may be times when prices fluctuate or depictions in the product guide change. For the latest information on product availability and pricing, visit store.awana.org. Return Policy You can return any item within 60 days in new and salable condition, in original packaging,* provided the product was purchased from Awana by the customer to be credited. To initiate a return and ensure proper credit, please contact our Partner Care team at (866) 292-6227 or partnercare@awana. org to request your return authorization number and postage-paid form. Once you receive that form, please complete it and include it with your return shipment to our returns center using the return address label provided. You will receive credit to the payment method used when placing the order, minus $10 to cover the cost of return shipping and processing, within 7—10 days of receipt, provided all items are in salable condition. *If products are not in original packaging and in salable condition, credit will not be given. Order Processing Our fulfillment partner prepares orders for shipping within 24-48 hours of the order being placed. During peak season, please allow 3—5 days for your order to ship, plus transit time. Shipping Time Standard Shipping is 4—10 days. Expedited Shipping is 3—4 days. For Overnight Shipping, the order must be placed before 11 a.m. (CT) for arrival the next business day between 9 a.m. and 9 p.m. (carrier dependent). Back Orders We strive to forecast and stock products to minimize the risk of back orders. Unfortunately, from time to time a product will go out of stock, though we expect it back in stock shortly. In some instances, we allow orders to be placed with certain products on back-order. Back orders will be processed and shipped via standard shipping as soon as they become available. You will not be charged any additional fees for items that shipped after your initial order ships. Cost for Shipping Back Orders It may take a number of days or several weeks to get the back-ordered item in stock. But when it becomes available, we do our best to ship the item(s) right away. You will not be charged any additional fees for items that shipped after your initial order ships. Damaged or Missing Items and lost shipments If a product is missing or damaged, or you have not received your order in the time you expected, please call (866) 292-6227. Press #2 for Spanish. Cancellations Once an order is placed, it goes directly into our automated order processing system at our fulfillment partner. Orders cannot be canceled once placed. Taxes Applicable taxes on your online order are estimated based on the ship-to address and will be charged when the order is placed. If you are ordering on behalf of a tax-exempt organization and are seeing tax applied on your online order, then you are either not logged in and shopping with your authorized organization account or we do not have your tax-exempt information on file. Please contact our Partner Care Team for additional assistance, partnercare@awana.org shipping & policies AwanaClubs.com/Membership Don’t miss out on 30% savings! Become an Awana Clubs Member today for just $125 a year. AWANA CLUBS MEMBERSHIP 104
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