b'shiPPing & PoliCiesHave Questions? Shipping TimeOur team loves to serve and support our partners.Standard Shipping is 410 days.If you have any questions, you can contact us Expedited Shipping is3 4 days.at (866) 292-6227 or partnercare@awana.org,For Overnight Shipping, the order must be placed or find your local Awana Missionary at before 11 a.m. (CT) for arrival the next business day missionary.awana.org. between 9 a.m. and 9 p.m. (CT), carrier dependent.Payment OptionsWe accept electronic payment methods at theBack Orderstime an order is placed. This includes Visa,We strive to forecast and stock products to Order Online Anytime Mastercard, American Express, Discover-branded awana.org/shop debit and credit cards or Electronic Fundsminimize the risk of back orders. Unfortunately, Transfer (EFT). For most efficient ordering,from time to time a product will go out of stock, place your order via our online store. If youthough we expect it back in stock shortly. In need to call to place an order, please have yoursome instances, we allow orders to be placed churchs Awana customer number as well as cardwith certain products on back-order. Back orders information, expiration date, cardholder namewill be processed and shipped via standard and card CVV code ready when you order. shipping as soon as they become available. You will not be charged any additional fees for items Pricing & Availability that shipped after your initial order ships. Product prices are effective July 1, 2024. In anCost for Shipping Back Orderseffort to provide our partners with the best inIt may take a number of days or several weeks ministry solutions, while also responding to to get the back-ordered item in stock. But when ever-fluid global supply chain and pricing Order by Phone realities, there may be times when pricesit becomes available, we do our best to ship the Toll-free at (866) 292-6227fluctuate or depictions in the product guideitem(s) right away. You will not be charged any (Press #2 for Spanish.) change. For the latest information on productadditional fees for items that shipped after your availability and pricing, visit our online store. initial order ships.Return Policy Damaged or Missing Items andRegular Hours (CT): You can return any item within 60 days in newLost ShipmentsM, T, Th, F 8:30 a.m.4:30 p.m. and salable condition, in original packaging,*If a product is missing or damaged, or you have provided the product was purchased from Awananot received your order in the time you expected, W. 10:30 a.m.4:30 p.m. please call (866) 292-6227. (Press #2 for Spanish.)by the customer to be credited. To initiate a return and ensure proper credit, pleaseCancellationscontact our Partner Care team at (866) 292-6227Once an order is placed, it goes directly into Extended Hours or partnercare@awana.org to request your returnour automated order processing system at our July 29October 4authorization number and postage-paid form.fulfillment partner. Orders cannot be canceled MF 7 a.m.5 p.m. (CT) Once you receive that form, please complete it andonce placed.include it with your return shipment to our returns center using the return address label provided.You will receive credit to the payment methodTaxesused when placing the order, less $10 to cover theApplicable taxes on your online order are Members buy products up to 30% off of the cost of return shipping and processing, within estimated based on the ship-to address and will nonmember price. To learn more about710 days of receipt, provided all items are inbe charged when the order is placed. If you are membership, call (855) 462-9262. Forsalable condition. ordering on behalf of a tax-exempt organization complete order policies or questions, *If products are not in original packaging and inand are seeing tax applied to your online order, please visit awana.org/shop/policies/ or salable condition, credit will not be given. then you are either not logged in and shopping call (866) 292-6227. (Press #2 for Spanish.) with your authorized organization account or we Order Processing do not have your tax-exempt-status information Our fulfillment partner prepares orders foron file. Please contact our Partner Care team for shipping within 2448 hours of the order beingadditional assistance.placed. During peak season, please allow 35 days for your order to ship, plus transit time.28'