b'shipping & policiesHave Questions? Standard Shipping is 410 days.Our team loves to serve and support our partners.Expedited Shipping is34 days.If you have any questions, you can contact usFor Overnight Shipping, the order must be placed at (866) 292-6227 or partnercare@awana.orgbefore 11 a.m. (CT) for arrival the next business day or nd your local Awana Missionary atbetween 9 a.m. and 9 p.m. (carrier dependent).missionary.awana.org.Payment Options Back OrdersWe accept electronic payment methods at theWe strive to forecast and stock products to time an order is placed. This includes Visa,minimize the risk of back orders. Unfortunately, Order Online Anytime Mastercard, American Express, Discover-brandedfrom time to time a product will go out of stock, awana.org/shop debit and credit cards or Electronic Fundsthough we expect it back in stock shortly. In Transfer (EFT). For most ecient ordering,some instances, we allow orders to be placed place your order via our online store. If youwith certain products on back-order. Back orders need to call to place an order, please have yourwill be processed and shipped via standard churchs Awana customer number as well as cardshipping as soon as they become available. You information, expiration date, cardholder namewill not be charged any additional fees for items and card CVV code ready when you order. that shipped after your initial order ships. Pricing & Availability Cost for Shipping Back OrdersProduct prices are eective July 1, 2024. In anIt may take a number of days or several weeks eort to provide our partners with the best into get the back-ordered item in stock. But when ministry solutions, while also responding toit becomes available, we do our best to ship the ever-uid global supply chain and pricingitem(s) right away. You will not be charged any Order by Phone realities, there may be times when pricesadditional fees for items that shipped after your Toll-free at (866) 292-6227 uctuate or depictions in the product guideinitial order ships.(Press #2 for Spanish.) change. For the latest information on product availability and pricing, visit our online store. Damaged or Missing Items and Return Policy Lost ShipmentsRegular Hours (CT): You can return any item within 60 days in newIf a product is missing or damaged, or you have M, T, Th, F 8:30 a.m.4:30 p.m. and salable condition, in original packaging,*not received your order in the time you expected, provided the product was purchased from Awanaplease call (866) 292-6227. (Press #2 for Spanish.)W. 10:30 a.m.4:30 p.m.by the customer to be credited.CancellationsTo initiate a return and ensure proper credit, please contact our Partner Care team at (866) 292-6227Once an order is placed, it goes directly into Extended Hours or partnercare@awana.org to request your returnour automated order processing system at our authorization number and postage-paid form.fulllment partner. Orders cannot be canceled July 29October 4 Once you receive that form, please complete it andonce placed.M-F 7 a.m.5 p.m. (CT) include it with your return shipment to our returns center using the return address label provided.TaxesYou will receive credit to the payment methodApplicable taxes on your online order are used when placing the order, less $10 to cover theestimated based on the ship-to address and will cost of return shipping and processing, withinbe charged when the order is placed. If you are Members buy products up to 30% o of the710 days of receipt, provided all items are inordering on behalf of a tax-exempt organization nonmember price. To learn more aboutsalable condition. and are seeing tax applied on your online order, membership, call (855) 462-9262. For*If products are not in original packaging and inthen you are either not logged in and shopping complete order policies or questions,salable condition, credit will not be given. with your authorized organization account or we please visit awana.org/shop/policies/ ordo not have your tax-exempt-status information call (866) 292-6227. (Press #2 for Spanish.) Order Processing on le. Please contact our partner care team for Our fulllment partner prepares orders foradditional assistance.shipping within 2448 hours of the order being placed. During peak season, please allow 35 days for your order to ship, plus transit time.Shipping Time105'