b'Shipping& PoliciesHave Questions? *If products are not in original packaging and in Our team loves to serve and support ourbrand new and resalable condition, credit will not partners. If you have any questions, you canbe given. Please be sure your products are in new contact us at (866) 292-6227 or and resalable condition before returning to avoid partnercare@awana.org a chargeback.Payment Options Order ProcessingWe accept VISA, MASTERCARD, AMEX orOur fulfillment partner prepares orders forDISCOVER. When you order, please have onshipping within 24 hours of the order being placed. hand your credit card number, expiration date, Most orders will ship the same day the order is Order Online Anytime cardholder name, CSC Code (back of creditreceived. During peak season, please allow 3-5 awana.org/shop card) and churchs Awana customer number. days for your order to ship, plus transit time. To bill your order to your church, pleaseShipping Timeprovide us with your churchs Awana customer After your order is processed, it will be shipped number. Payment is due within 30 days. Anyusing the method you have chosenstandard, accounts with past due invoices of 60 days orexpedited or overnight. Our fulfillment partner more will be put on hold. works with a variety of carriers to get your product NOTE: to you as efficiently and cost-effectively as possible.Product prices effective July 1, 2020. Learn more and view a transit map atIn an effort to provide our partners with the bestpartnercare@awana.org in ministry solutions, there may be times whereBack-Ordered Itemswe strive to improve product or processes. ForBack orders will continue to be processed as Order by Phone this reason, depictions in the catalog may not besoon as they become available. Back-ordered Toll-free at (866) 292-6227the most up-to-date or accurate. items will ship by standard ground and will be (Press #2 for Spanish.) Our Return Policy Is Simple invoiced upon shipment.Regular Hours (CST): Items must be returned within 60 days of receiptCost for Shipping Back OrdersM, T, Th, F: 8:15 a.m.4:30 p.m.of the order. It may take a number of days or several weeks W: 10:45 a.m.4:30 p.m. You can return any item within 60 days in brandto get the back-ordered item in stock. But when Extended Hours new and resalable condition, in original packaging,*it becomes available, we do our best to ship the provided the product was purchased from Awanaitem(s) right away. You will not be charged any August through September:by the customer to be credited. If any items do notadditional fees for items that shipped after your M-F: 7 a.m.5 p.m. CST meet the criteria for crediting, the item becomesinitial order ships.the property of Awana and will not be returned. Customers are responsible for all shipping costsDamaged or Missing Items and on returns. Lost ShipmentsTo initiate a return and ensure proper credit,If a product is missing or damaged, or you have please contact our Partner Care Team at (866)not received your order in the time you expected, 292-6227 or partnercare@awana.org to requestplease call (866) 292-6227. (Press #2 for Spanish.)your return authorization form and postage-paidCancellationslabel. Once you receive the authorization form,Once an order is placed, it goes directly into please complete it and include it with your returnour automated order processing system at our shipment to our returns center, using the returnfulfillment partner. Orders cannot be canceled address label provided. Your account will beonce placed.Order by Fax credited, less the cost of return shipping, within 3 Toll-free at (877) 292-6232 days of receipt, provided all items are in brand new and resalable condition.Members buy products at up-to 30% off of the non-member price. To learn more, call (855) 462-9262. For complete order policies or questions, please visit https://www.awana.org/shop/policies/ or call (866) 292-6227. (Press #2 for Spanish.)112'