b'Shipping & PoliciesHave Questions? Shipping TimeOur team loves to serve and support our partners.Standard Shipping is 410 days.If you have any questions, you can contact us Expedited Shipping is34 days.at (866) 292-6227 or partnercare@awana.org For Overnight Shipping, the order must be placed or find your local Awana Missionary at before 11 a.m. (CT) for arrival the next business day awana.org/find-us-missionary. between 9 a.m. and 9 p.m. (carrier dependent).Payment Options Back OrdersWe accept electronic payment methods at theWe strive to forecast and stock products to Order Online Anytime time an order is placed. This includes Visa, awana.org/shop Mastercard, American Express, Discover brandedminimize the risk of backorders. Unfortunately, debit and credit cards or Electronic Fundsfrom time to time a product will go out of stock, Transfer (EFT). For most efficient ordering,though we expect it back in stock shortly. In place your order via our online store. If yousome instances, we allow orders to be placed need to call to place an order, please have yourwith certain products on back-order. Back orders churchs Awana customer number as well as cardwill be processed and shipped via standard information, expiration date, cardholder nameshipping as soon as they become available. You and card CVV code ready when you order. will not be charged any additional fees for items that shipped after your initial order ships. Pricing & Availability Cost for Shipping Back OrdersProduct prices are effective July 1, 2022. In anIt may take a number of days or several weeks effort to provide our partners with the best into get the back-ordered item in stock. But when ministry solutions, while also responding toOrder by Phone ever-fluid global supply chain and pricingit becomes available, we do our best to ship the Toll-free at (866) 292-6227realities, there may be times when pricesitem(s) right away. You will not be charged any (Press #2 for Spanish.) fluctuate or depictions in the product guideadditional fees for items that shipped after your change. For the latest information on productinitial order ships.availability and pricing, visit our online store. Damaged or Missing Items andRegular Hours (CT): Return Policy Lost ShipmentsM, T, Th, F 8:30 a.m.4:30 p.m. You can return any item within 60 days in newIf a product is missing or damaged, or you have W 10:30 a.m.4:30 p.m. and salable condition, in original packaging*,not received your order in the time you expected, provided the product was purchased from Awanaplease call (866) 292-6227. (Press #2 for Spanish.)by the customer to be credited.CancellationsTo initiate a return and ensure proper credit, please Extended Hours contact our partner care team at (866) 292-6227Once an order is placed, it goes directly into or partnercare@awana.org to request your returnour automated order processing system at our July 25September 30authorization number and postage-paid form.fulfillment partner. Orders cannot be canceled M-F 7 a.m.5 p.m. (CT) Once you receive that form, please complete it andonce placed.include it with your return shipment to our returns center using the return address label provided. TaxesYou will receive credit to the payment methodApplicable taxes on your online order are used when placing the order, less $10 to cover theestimated based on the ship-to address and will Members buy products 30% off of the cost of return shipping and processing, within be charged when the order is placed. If you are nonmember price. To learn more, call 710 days of receipt, provided all items are inordering on behalf of a tax-exempt organization (855) 462-9262. For complete order resalable condition. and are seeing tax applied on your online order, policies or questions, please visit *If products are not in original packaging and inthen you are either not logged in and shopping awana.org/shop/policies or call salable condition, credit will not be given. with your authorized organization account or we (866) 292-6227. (Press #2 for Spanish.) do not have your tax-exempt-status information Order Processing on file. Please contact our partner care team for Our fulfillment partner prepares orders foradditional assistance.shipping within 2448 hours of the order being placed. During peak season, please allow 35 days for your order to ship, plus transit time. Spanish resources and products Order: awana.org/shop 28available at awana.org/shopMember Price: $ / Nonmember Price: $'