b'customer number. Payment is dueOrder ProcessingMembers buy products at 30% off of thewithin 30 days. Any accounts with pastThe Awana third-party fulfillment center non-member price. To learn more, calldue invoices of 60 days or more will beprepares orders for shipping within 24 (855) 462-9262. put on hold. hours of the order being placed. Most NOTE: orders will ship the same day the order Product prices are effective July 2, 2019is received.Order Online Anytime and are subject to change. Shipping Timeawana.org/shop After your order is processed, it will be Order by PhoneDue to changing suppliers, theshipped using the method you have product you receive may be slightly Toll-free at (866) 292-6227 different from what is depicted in thechosen. Choices include standard, (Press #2 for Spanish.) catalog or online. expedited and overnight shipping. Regular Hours: Back-Ordered ItemsM, T, Th, F: 8:15 a.m.4:30 p.m. CST Our Return Policy Is Simple Back orders will continue to be processed W: 10:45 a.m.4:30 p.m. CST Items must be returned within 60 days. as soon as they become available. Back-Extended Hours You can return any item within 60ordered items will ship by standard ground August through September: days in salable condition, in originaland will be invoiced upon shipment.M-F: 7 a.m.5 p.m. CST packaging, provided the product wasCost for Shipping Back Orderspurchased from Awana by the customerIt may take a number of days or several Order by Fax to be credited. If any items do not meetweeks to get the back-ordered item in Toll-free at (877) 292-6232 criteria for crediting, the item becomesstock. But when it becomes available, we the property of Awana and will not bedo our best to ship the item(s) right away. Have Questions? returned. Customers are responsible forYou will not be charged any additional fees Go to the Awana Store or awana.org andall shipping costs on returns. for items that shipped after your initial click on a Chat button to talk with someoneTo initiate a return and ensure proper credit,order ships.who can help you. please contact our Customer Care Team atDamaged or Missing Items and(866) 292-6227 or customercare@awana.orgLost ShipmentsPayment Options to request your return authorization formWe accept VISA, MASTERCARD, AMEXand postage-paid label. Once you receiveIf a product is missing or damaged, or you or DISCOVER. When you order, pleasethe authorization form, please completehave not received your order in the time have on hand your credit card number,it and include it with your return shipmentyou expected, please call (866) 292-6227. expiration date, cardholder name, CSCto our returns center using the return(Press #2 for Spanish.)Code (back of credit card) and churchsaddress label provided. Your account will beCancellationsAwana customer number. credited, less the cost of return shipping,Once an order is placed, it goes into ourTo bill your order to your church, please within 3 days of receipt provided all itemsautomated order processing system. We provide us with your churchs Awana are in resalable condition. cannot guarantee that it can be canceled.Thank you for partnering with Awana.Over 10% of the net proceeds of yourFor complete order policies or questions, please visitpurchase supports ministries in over 120 countries. awana.org/fulfillment-faqs or call (866) 292-6227. (Press #2 for Spanish.)'