b'Order Online Anytime customer number. Payment is dueOrder Processingwithin 30 days. Any accounts with pastThe Awana third-party fulfillment center awana.org/shop due invoices of 60 days or more will beprepares orders for shipping within 24 put on hold. hours of the order being placed. Most NOTE: orders will ship the same day the order Product prices are effective July 2, 2019is received.Order by Phone and are subject to change. Shipping TimeToll-free at (866) 292-6227Due to changing suppliers, theAfter your order is processed, it will be (Press #2 for Spanish.) product you receive may be slightlyshipped using the method you have Regular Hours (CST): different from what is depicted in thechosen. Choices include standard, M, T, Th, F: 8:15 a.m.4:30 p.m. catalog or online. expedited and overnight shipping. W: 10:45 a.m.4:30 p.m. Back-Ordered ItemsExtended Hours Our Return Policy Is Simple Back orders will continue to be processed August through September: Items must be returned within 60 days. as soon as they become available. Back-M-F: 7 a.m.5 p.m. CST You can return any item within 60ordered items will ship by standard ground days in salable condition, in originaland will be invoiced upon shipment.packaging, provided the product wasCost for Shipping Back OrdersOrder by Fax purchased from Awana by the customerIt may take a number of days or several Toll-free at (877) 292-6232 to be credited. If any items do not meetweeks to get the back-ordered item in criteria for crediting, the item becomesstock. But when it becomes available, we the property of Awana and will not bedo our best to ship the item(s) right away. Have Questions? returned. Customers are responsible forYou will not be charged any additional fees Go to the Awana Store or awana.org andall shipping costs on returns. for items that shipped after your initial click on a Chat button to talk with someoneTo initiate a return and ensure proper credit,order ships.who can help you. please contact our Customer Care Team atDamaged or Missing Items and(866) 292-6227 or customercare@awana.orgLost ShipmentsPayment Options to request your return authorization formWe accept VISA, MASTERCARD, AMEXand postage-paid label. Once you receiveIf a product is missing or damaged, or you or DISCOVER. When you order, pleasethe authorization form, please completehave not received your order in the time have on hand your credit card number,it and include it with your return shipmentyou expected, please call (866) 292-6227. expiration date, cardholder name, CSCto our returns center using the return(Press #2 for Spanish.)Code (back of credit card) and churchsaddress label provided. Your account will beCancellationsAwana customer number. credited, less the cost of return shipping,Once an order is placed, it goes into ourTo bill your order to your church, pleasewithin 3 days of receipt provided all itemsautomated order processing system. We provide us with your churchs Awanaare in resalable condition. cannot guarantee that it can be canceled.Members buy products at 30% off of the Thank you for partnering with Awana.Over 10%For complete order policies or questions, please visitnon-member price. To learn more, call of the net proceeds of your purchase supportsawana.org/fulfillment-faqs or call (866) 292-6227. (855) 462-9262. Awana Shipping Transit Mapministries in over 120 countries. (Press #2 for Spanish.)7 Shipping Standard Zone Transit Time6 5 (Business Days)8 4 1 1 - 23 2 1 - 33 1 - 37 1 2 4 2 - 45 4 4 5 2 - 43 6 4 - 66 7 4 - 64 8 5 - 75 Shipping Selections:8 6 (Business Days)6 Standard Shipping 4 - 78 Expedited Shipping 2 - 3Overnight Shipping 18 Please keep in mind most orders will be processed within 24 hours prior to shipping transit time.112'