b'sHippiNg & poliCiesHave Questions?Our team loves to serve and support our partners.Shipping TimeIf you have any questions, you can contact us Standard Shipping is 410 days.at (866) 292-6227 or partnercare@awana.org Expedited Shipping is34 days.or find your local Awana Missionary at For Overnight Shipping, the order must be placed missionary.awana.org. before 11 a.m. (CT) for arrival the next business day Payment Options between 9 a.m. and 9 p.m. (carrier dependent).We accept electronic payment methods at theBack OrdersOrder Online Anytime time an order is placed. This includes Visa,We strive to forecast and stock products to awana.org/shop Mastercard, American Express, Discover-brandedminimize the risk of back orders. Unfortunately, debit and credit cards or Electronic Fundsfrom time to time a product will go out of stock, Transfer (EFT). For most efficient ordering,though we expect it back in stock shortly. In place your order via our online store. If yousome instances, we allow orders to be placed need to call to place an order, please have yourwith certain products on back-order. Back orders churchs Awana customer number as well as cardwill be processed and shipped via standard information, expiration date, cardholder nameshipping as soon as they become available. You and card CVV code ready when you order. will not be charged any additional fees for items Pricing & Availability that shipped after your initial order ships. Product prices are effective July 1, 2024. In anCost for Shipping Back Orderseffort to provide our partners with the best inIt may take a number of days or several weeks Order by Phone ministry solutions, while also responding to to get the back-ordered item in stock. But when Toll-free at (866) 292-6227ever-fluid global supply chain and pricingit becomes available, we do our best to ship the (Press #2 for Spanish.) realities, there may be times when pricesitem(s) right away. You will not be charged any fluctuate or depictions in the product guideadditional fees for items that shipped after your change. For the latest information on productinitial order ships.Regular Hours: availability and pricing, visit our online store.Monday, Tuesday, Thursday, Friday: Damaged or Missing Items and8:30 AM4:30 PM CTReturn Policy Lost ShipmentsWednesday: 10:30 AM4:30 PM CT You can return any item within 60 days in new and salable condition, in original packaging,*If a product is missing or damaged, or you have provided the product was purchased from Awananot received your order in the time you expected, Extended Hours: please call (866) 292-6227. (Press #2 for Spanish.)by the customer to be credited. July 28Oct. 2, 2025To initiate a return and ensure proper credit, please MondayFriday: 7:30 AM5:00 PM CT contact our Partner Care team at (866) 292-6227Cancellationsor partnercare@awana.org to request your returnOnce an order is placed, it goes directly into authorization number and postage-paid form.our automated order processing system at our Once you receive that form, please complete it andfulfillment partner. Orders cannot be canceled include it with your return shipment to our returnsonce placed.Members buy products up to 30% off of the center using the return address label provided.nonmember price. To learn more aboutYou will receive credit to the payment methodTaxesmembership, call (855) 462-9262. Forused when placing the order, less $10 to cover theApplicable taxes on your online order are complete order policies or questions, cost of return shipping and processing, within estimated based on the ship-to address and will please visit awana.org/shop/policies/ or 710 days of receipt, provided all items are inbe charged when the order is placed. If you are call (866) 292-6227. (Press #2 for Spanish.) salable condition. ordering on behalf of a tax-exempt organization *If products are not in original packaging and inand are seeing tax applied on your online order, salable condition, credit will not be given. then you are either not logged in and shopping with your authorized organization account or we Order Processing do not have your tax-exempt-status information Our fulfillment partner prepares orders foron file. Please contact our partner care team for shipping within 2448 hours of the order beingadditional assistance.placed. During peak season, please allow 35 days for your order to ship, plus transit time.Product Questions: 866.292.6227Find Your Local Missionary:Interactive Catalog: partnercare@awana.org missionary.awana.orgawana.org/catalogs 97'