b'Shipping & PoliciesHave Questions? be sure your products are in new, salable condition Our team loves to serve and support our partners.before returning.If you have any questions, you can contact usat (866) 292-6227 or partnercare@awana.org Order Processingor find your local Awana Missionary at Our fulfillment partner prepares orders for awana.org/find-us-missionary. shipping within 24-48 hours of the order being placed. During peak season, please allow 3-5 days Payment Options for your order to ship, plus transit time.We accept VISA, MASTERCARD, AMEX or Order Online Anytime DISCOVER. When you order, please have onShipping Timehand your credit card number, expiration date,Standard Shipping is 4 - 10 daysawana.org/shop cardholder name, CSC Code (back of credit card)Expedited Shipping is3 - 4 daysand churchs Awana customer number.For Overnight Shipping, the order must be placed As of July 1, 2021, we can only accept electronicbefore 11:00 a.m. CT for arrival the next business payment methods. This includes debit, credit orday between 9:00 a.m. and 9:00 p.m. (carrier electronic funds transfer. Payments can be madedependent).via our online store or by calling our Partner Care Team at (866) 292-6227. Back-Ordered ItemsBack orders will continue to be processed as NOTE: soon as they become available. Back-ordered Product prices effective July 1, 2021. items will ship via the same ship method as the In an effort to provide our partners with the bestoriginal order.Order by Phone in ministry solutions, there may be times whereCost for Shipping Back Orderswe strive to improve product or processes. ForIt may take a number of days or several weeks Toll-free at (866) 292-6227this reason, depictions in the catalog may not beto get the back-ordered item in stock. But when (Press #2 for Spanish.) the most up-to-date or accurate. it becomes available, we do our best to ship the Our Return Policy Is Simple item(s) right away. You will not be charged any Items must be returned within 60 days of receipt,additional fees for items that shipped after your Regular Hours (CST): in original packaging and salable condition. initial order ships.M, T, Th, F: 8:15 a.m.4:30 p.m.You can return any item within 60 days in newDamaged or Missing Items andW: 10:45 a.m.4:30 p.m. and salable condition, in original packaging,*Lost Shipmentsprovided the product was purchased from AwanaIf a product is missing or damaged, or you have by the customer to be credited.not received your order in the time you expected, To initiate a return and ensure proper credit, pleaseplease call (866) 292-6227. (Press #2 for Spanish.)Extended Hours contact our customer care team at (866)-292-6227 August through September:or partnercare@awana.org to request your returnCancellationsM-F: 7 a.m.5 p.m. CST authorization number and postage-paid postageOnce an order is placed, it goes directly into label. Once you receive that form, please completeour automated order processing system at our it and include it with your return shipment tofulfillment partner. Orders cannot be canceled our returns center using the return address labelonce placed.provided. Your account will be credited, less $10 toTaxescover the cost of return shipping and processing,Taxes on your online order confirmation within 3 days of receipt provided all items are inare estimated. Actual taxes charged will be resalable condition. calculated when your order is shipped, based on *If products are not in original packaging and inwhere the order is shipped.salable condition, credit will not be given. Please Members buy products at up-to 30% off of the non-member price. To learn more, call (855) 462-9262. For complete order policies or questions, please visit https://www.awana.org/shop/policies/ or call (866) 292-6227. (Press #2 for Spanish.)Product Questions: 866.292.6227Find Your Local Missionary:Interactive catalog: partnercare@awana.org awana.org/find-us-missionary awana.org/catalogs 107'